Refund & Cancellation

1. Order Cancellation Policy

You may cancel your food order free of charge within 2 minutes of placing it, provided the restaurant has not yet started preparation. Once the restaurant has accepted the order and begun preparing your food, the order cannot be cancelled and no refund will be issued for cancellation by you.

• Cancellation requests must be submitted through the app (order details → Cancel order).
• If the restaurant or CrazyBite cancels the order (e.g. unavailability, technical issue), you will receive a full refund in accordance with Section 2 below.

2. Refund Eligibility

Refunds may be granted in the following scenarios:

• Your order was never delivered (e.g. delivery partner could not complete delivery, order lost).
• The food delivered was significantly incorrect, missing items, or not as described, and you reported the issue within the time limit (see Section 4).
• The order was cancelled by the restaurant or CrazyBite (e.g. restaurant closed, item unavailable, system error).
• Duplicate charge or payment error (e.g. charged twice for the same order).

Refunds are at CrazyBite's discretion based on evidence and our internal policies. We may offer full or partial refunds depending on the situation (e.g. partial refund for one missing item in a larger order).

3. When Refunds Are Not Granted

Refunds will generally not be granted in the following cases:

• You cancelled the order after the 2-minute window or after the restaurant started preparation.
• You were not available at the delivery address at the agreed time and the order could not be delivered.
• You provided an incorrect address or contact details leading to failed delivery.
• Complaint about food quality or preference (e.g. "didn't like the taste") where the order was as described and delivered correctly.
• Complaint reported more than 1 hour after delivery (unless we agree otherwise).
• Fraudulent or abusive refund requests.

4. Table Booking Cancellation

Table reservations made through CrazyBite are subject to the following:

• You may cancel or modify your table booking through the app in accordance with the restaurant's cancellation policy (e.g. at least 2 hours before the reservation time, or as displayed at the time of booking).
• If a restaurant charges a booking fee or deposit, refund of that fee is subject to the restaurant's and CrazyBite's refund rules (e.g. no refund for no-show or late cancellation).
• Repeated no-shows for table bookings may result in restrictions on your ability to make future reservations.

5. Refund Process

• Online payments (card, wallet, UPI, etc.): Refunds will be processed to the original payment method within 5–10 business days. Timing may vary depending on your bank or payment provider.
• Cash on delivery (COD): No cash refund is made for COD orders. Where a refund is due (e.g. order cancelled by us or restaurant), we may credit the amount to your CrazyBite wallet for use on future orders, or offer an alternative as per our policy.
• You will receive a confirmation (email or in-app) once the refund has been initiated. If you do not see the refund within the stated period, contact us with your order number.

6. Reporting Delivery or Quality Issues

If you experience issues with delivery (e.g. order not received, wrong address) or with the order (e.g. wrong items, missing items, quality issue), you must report it:

• Via the app's Help or Support section, or by email to refunds@crazybite.com.
• Within 1 hour of delivery (or of the scheduled delivery time if the order was not delivered). Late reports may not qualify for a refund.
• Include your order number, a brief description of the issue, and (if applicable) photos where relevant (e.g. wrong item, damaged packaging).

We will review your request and may contact you or the restaurant/delivery partner for verification. Our decision on refund (full, partial, or none) will be communicated to you and is final subject to applicable law.

7. Disputes and Escalation

If you disagree with a refund decision, you may reply to our response or contact support@crazybite.com with your order number and reason. We will re-review where appropriate. Your statutory rights (e.g. under consumer protection laws) remain unaffected by this policy.

8. Contact for Refunds and Cancellations

For refund requests, cancellation questions, or table booking changes:

• Email: refunds@crazybite.com (include order number and details).
• General support: support@crazybite.com.
• Use the in-app Help or Contact option where available.

We aim to respond to refund requests within 24–48 hours and to process approved refunds as per the timelines in Section 5.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of CrazyBite after changes constitutes acceptance of the updated policy. For material changes, we may notify you via email or in-app message.