Privacy Policy

1. Introduction

Welcome to CrazyBite ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or any related services (together, the "Service"). By using the Service, you consent to the practices described in this policy.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: first name, last name, username, date of birth (where applicable), and profile photo.
• Contact Data: billing address, delivery address, email address, and telephone numbers.
• Transaction Data: details of orders, payments, table bookings, and delivery history.
• Technical Data: IP address, login data, browser type and version, time zone, device type, operating system, and unique device identifiers.
• Usage Data: how you use our app or website, including pages visited, features used, and click paths.
• Location Data: approximate or precise location when you enable location services for delivery or restaurant discovery.
• Marketing and Communications Data: your preferences for receiving marketing and your communication history with us.

We may also collect aggregated or anonymized data that does not directly identify you.

3. How We Use Your Data

We use your personal data only where the law allows. Most commonly we use it to:

• Register and manage your account and authenticate you.
• Process and deliver your food orders and table reservations.
• Process payments and prevent fraud.
• Send order status updates, receipts, and service-related notifications.
• Manage our relationship with you, including responding to queries and complaints.
• Improve our website, app, products, services, and customer experience.
• Send marketing communications (only with your consent or where permitted by law).
• Comply with legal obligations and enforce our terms.
• Analyze usage patterns and conduct research in anonymized form.

4. Legal Basis for Processing (where applicable)

Where required by law (e.g. in certain jurisdictions), we process your data based on: performance of a contract with you; your consent; our legitimate interests (e.g. improving services, security, fraud prevention); or compliance with a legal obligation.

5. Data Sharing and Third Parties

We may share your data with:

• Restaurants and delivery partners: to fulfil orders and deliveries.
• Payment processors: to process payments securely (e.g. card networks, digital wallets).
• Service providers: hosting, analytics, customer support, email/SMS providers, and other vendors who assist our operations under strict confidentiality.
• Legal and regulatory bodies: when required by law or to protect our rights and safety.

We do not sell your personal data to third parties for their marketing. We require third parties to use your data only for the purposes we specify and in accordance with applicable data protection laws.

6. Cookies and Similar Technologies

We use cookies and similar technologies (e.g. local storage, pixels) to remember preferences, analyze traffic, and improve the Service. You can control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Account and transaction data are typically retained for a period required by law after your last activity (e.g. several years for tax and dispute resolution). You may request deletion of your account and associated data subject to applicable law.

8. Data Security

We have put in place appropriate technical and organizational measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. This includes encryption, access controls, and secure processing. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we strive to protect your data.

9. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Correct or update inaccurate data.
• Request deletion of your data (subject to legal exceptions).
• Object to or restrict certain processing.
• Data portability (receive your data in a structured, machine-readable format).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at privacy@crazybite.com. We will respond in accordance with applicable law.

10. Children's Privacy

Our Service is not intended for users under the age of 13 (or higher where required by local law). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete such information.

11. International Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) are in place where required by law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Effective Date." For material changes, we may notify you via email or in-app notice. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact us at privacy@crazybite.com or through the contact details provided on our website or in the app.